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Golookup

Golookup

golookup.com
What is your customer experience with Golookup?

Golookup Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Golookup has a 1.9 star rating from 47 reviews; most consumers report dissatisfaction and the rating distribution shows 79% unfavorable feedback.

Key Takeaways for Future Customers

  • Check Golookup reviews carefully before providing payment details because many mention unexpected charges after the $1 trial.
  • Be prepared to pursue refunds and monitor billing if you sign up for a membership or trial subscription.

Negative Feedback / Risk Areas

  • Frequent Golookup customer complaints about unauthorized charges, confusing trial terms, and difficulty cancelling.
  • Billing errors and slow or absent refunds are repeatedly reported, and customer service is often unreachable.

Positive Feedback

Some users praise customer service when reached and report successful searches for people, unclaimed money, and background details.

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Media from reviews

Golookup - Unhappy
Golookup - Theft of go look up information and identify theft.
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Nandhini P Qdv
map-marker Coimbatore, Tamil Nadu

Wrong item received

I ordered the item, which was a waist twisting tool, but we received the push-ups from you. Kindly reply or refund the amount. Please resolve the issue as soon as possible.

Loss:
$1100

Preferred solution: Full refund

View full review
Anonymous

Golookup - Review in Media category

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Rude staff took me 5 people to go through to get someone nice who actually helped but this place is a scam!!!

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations on how you were handled by our representatives. Rest assured that an investigation will be conducted on this issue and a proper disciplinary action will be imposed. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous

Golookup - Review in Media category

I called to cancel because it offered no real information outside of the persons name and dob. I have been on the phone for over 30 minutes and never got through

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations on the long wait. We would like to ask for your extended patience as we receive high volume of calls everyday but we always make sure to cater and resolve all our customers concern. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
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Anonymous

GoLookUp and Verified Look Up are Fraud

They charge you for 1 product and then you get another charge for the same amount of money for another product you had no idea about and you can not access any information. They said their information is from a third party.

Really this is a big fat scam and they should be charged and pulled from the internet. DO NOT USE IT EVER. They charge you $43.98 then the other charges $43.98. They failed to tell you that.

I stopped payment for both and told them to never try and charge my account again. I had to wait to be able to cancel this till they charged by account.

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
1 comment
Guest

"GO LOOK UP" A FRAUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Up pay the 1.00 fee to look your own name up.

The pages go on and on about other things they are trying to sell.

Later you get a international bill for 1.00 showing up on your email from the bank this was expected.

Then 5 days later, that included weekend so Thursday is 1.00, Monday there was a charge for 43.98. In there terms of agreement probably the second page that you only had 5 days to cancel this account or you would be charged 43.98.

So to look up your own information it is going to cost you $44.98.

Yes this includes a international fee of $.48. BUYER BEWARE!!!!!!!!!!!!!!

Anonymous

Golookup - People Search Review

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Free records? NO!!!--it's a lie.

I went through the long long process required, was told they found LOTS of results, paid the $1 for access, and there was nothing but the person's name and address....WHICH I ALREADY KNEW!!! This happened on every advertised "free" sites I tried. Misleading-to-false advertisements and I want my dollar-for-nothing back!is that how they make their profit?

A dollar at a time from unsuspecting users? Reeks of SCAM!

Golookup Reply:
Hi! We appreciate your review for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription.

Your first email was received a day after your trial ended. Please understand that our intention for you to call us was to make sure that our services were fully utized.

Here are the actions taken when you called our support team.
1. Your subscription was cancelled.
2. No further charges should be imposed.
View full review
Elsworth Ckl

Golookup - Public Record Review

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Horrible! I used this service to just get the $1.00 report.

I immediately called the next day after reading the fine print that I had five days to call and cancel or my account would be charged $43.00. I cancelled my membership and they assured me nothing more needed to be done. Well five days later my account was charged $43. I called them back informing them what happened and the lady told me there was no record of me canceling it and refused to refund me my money.

Now I have to file a dispute with my bank... what a hassle!

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
1 comment
Guest

Y'all is a *** fraud !!!!!!!!!

Anonymous

Golookup - Public Record Review

Im trying to contact them to stop this $43 loss at the moment. I was attacked 3 months ago, and they have no criminal record for my attacker.

Really?!

And there are multiple previous convictions they should've found, but no worries! Someone with a similar name was arrested in 1984 who gives a ****

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible.

First off, we are sorry to hear about your frustrations with our service. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. Our business practice is well within the bounds of the Federal Trades Commission. Please be informed that Go Look Up leases its search data from public aggregates & does not own any listed data. 100% of the information we display can be found at various public data sources. The data we have is aggregated data for hundreds of millions of records. These are the data that the government and local courts released. What we have is what is available and what can be found anywhere. If it returns no results, there must be a reason it was not released. As mentioned clearly in our Terms of Service, if there's no cancellation of the account within the given 5 day trial then it will renew automatically into a monthly membership and charged $ 43.98. Our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com.

It is important to us that your concern is resolved. Please call our customer support team for our immediate action.
View full review
Alleen Iuy

Not free like advertised. This company is trying to scam people.

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Updated by user Jan 12, 2017

This so called free site. Has not, or probably will not, respond back to me.

Original review Dec 13, 2016

Golookup, advertises its services as free. After you put in all your info and they produce your report.

They want your credit card information. They want to charge you for the information. I will be reporting them to the BBB. This is false advertising.Then if you do not cancel your subscription, which is advertised as free, they charge you a lot more money.

These guys are an absolute joke After sitting through various down loading they want to charge you. Are you freaking kidding me? What part of advertising for a free check do they not understand.

Thos company ate complete and total scammers. Rambling on because of the minimum 100 words, so i repeated myself lots.

Cons:
  • False advertising
  • All of it
Loss:
$20
Preferred solution:

Don't advertise as free

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous

Golookup - Subscription Review

I signed up for golookup because they "only charge $1.00"..a few days later a $46 charge was taken from my account and then another charge the next month. I had to call and get my money refunded and it was a disaster..this is a SCAM SCAM SCAM.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period by calling our Billing Department or to proceed with the monthly subscription which is stated in our Terms of Service upon your registration. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Avory Skz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Golookup

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I used this company and it really didn't offer a lot of information at all for the person I looked up. No phone numbers, or emails or anything, which are pretty basic and I've seen others pull at least that information on the person.

I paid the dollar and gave a call right after doing the search, they tried to get me to stay for the remaining 6 days but I just told them to cancel the account. I feel the company is legit, but you'll know within 6 days if I return and give a scathing review, otherwise there is likely no issue.

As a side note the company is a bit shady in this regard as they do not say anything about having a monthly subscription on their page when you pay the dollar and they also claim to be 'free' which obviously, if you are charging people a dollar than you are far from free.

Pros:
  • Customer service
Cons:
  • 1 dollar for free service
Loss:
$1
Preferred solution:

Let people know that the $1 starts a trial period, if you do it isn't obvious and you need to fix this. Your searches need to be more in depth as well.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

GoLookUp.com is the number one background search tool with up-to-date data records readily available for you to read or download. With just a few clicks, our user friendly website will sort the report for you.
The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription which was stated in the Terms of Service.
View full review
Anonymous
map-marker Van Alstyne, Texas

Advertise as free service but is anything but!

I used this website one time in April 2016; despite their advertising a "free" lookup, I had to pay $1 for the report. If that was the end of it, I wouldn't be complaining.

Subsequent to my $1 transaction (by credit card) Lookup has continued to bill my CC a monthly fee of $39.95. I never indicated to them that I wanted to subscribe to their service!

Furthermore, you can't use their web site as a launching site to talk to them about this error. My only recourse was to cancel my CC!

So, I'm very unhappy with this company. Come out of the shadows and conduct business properly!

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous
map-marker Chapmansboro, Tennessee

Golookup Public Record Search Review from Chapmansboro, Tennessee

Says free it's a lie and a waste of time piece of *** people

Golookup Reply:
Thank you for taking the time to give us feedback that our service did not meet your expectations. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. The initial search on our website is for free, but if our customers want to view detailed information regarding the person being searched, we will require a trial fee of $1 to create your account and give you unlimited access on our website. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous
map-marker Downingtown, Pennsylvania

I'm pissed too!

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I looked up 1 person and the info I got what was I already knew. They charged me a $1.00 and then a few days later charged me $39.95 which caused me also to have an overdraft.

I haven't called yet to try and get my money back but I will. I decided to read the reviews first, which I should have done in the first place. I should have learned from my other experiences. Wasn't it suppose to be a free month with the $1?

It's been about 4 days when they charged me. So I will call and get my money back!!

Loss:
$40
Preferred solution:

Full refund

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous
map-marker New York, New York

Holding my dollar as randsom

I never signed up for this company. They starting charging my card and I have told them I never signed up.

The customer service person just kept on repeating the same thing over and over again. So I kept on repeating over and over again refund my money and I want to speak to her supervisor... and then I got nasty. Finally I got them to refund some of my money.

Three calls later and I am suppose to receive back everything, except for $1.00 which they are holding as ransom. Awful people to work with.

If you see their name and considering using them, go to another website.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible. Once an acount created by the account holder or a person who has your card information, automatically $ 1.00 will be charged to the card. Whoever registered, it's clearly stated on our Terms of Service that if there's no cancellation of the account by calling Billing Department within the given 5 day trial for only $ 1.00 it will renew automatically and charge monthly rate. However, $ 1.00 is a non- refundable amount because there was a registration happened and we're paying for the account's activeness in our website. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
1 comment
Guest

My bank explained to me that you have to be careful when purchasing things online. Because some of the things you purchase or who ur purchasing from.... That company can sell ur info to a company like this one.

Anonymous
map-marker Mountain View, California

Golookup - Public Record Review from Mountain View, California

Charged my card with no reason.

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Anonymous
map-marker Scottsdale, Arizona

Golookup - Public Record Review from Scottsdale, Arizona

This is NOT what it advertises to be. To test the accuracy, i put in many friends phone numbers.

The infirmation was accurate maybe 25% of the time. I wouldnt waste my money.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Go Look Up does not guarantee the accuracy, completeness, or usefulness of any third-party information on the website. Our service combs through public records - we simply provide the public information to you. What we have is what is available and what can be found anywhere. If it returns inaccurate, there must be a reason it was not released. Our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com.
View full review

About

Summary

Golookup is an online platform storing varied contact information and personal data. Criminal or public records vary covering arrest records, phone number, social network profiles, sex offenders, and background checks. Various public records, country and state records, proprietary as well as other miscellaneous information related to specific search is available at hand within minutes with GoLookUp. From contact information to marriage records, instant report lays out thousands of federal, country, state, and records. Full background report including arrest records and other info is available for just $1 for 5 day trial period or for $39.99 afterwards.

Golookup reviews and complaints

Golookup is ranked 22 out of 120 in Background and People Search category

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