Sherilyn Rmt

Refund asap

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1ïs all I could give bc it's required. My problem was not resolved and after calling, the person who answered was an idiot. A very simple request to check a number, website,etc after ordering a product off a fb which turned out to be a scam, I can't even call to cross reference any info on the numbe, email, website bc these idiots can't do what they advertise. The world as we know is horrendous from what our parents would never allow to be ok. It's only getting worse while our current president can't even speak a whole sentence without his dementia getting in the way, & our only other option is a financial crook who committed treason. Good luck everyone, we're gonna need it.
View full review
Loss:
$51

Preferred solution: Apology

Resolved
Marian C Txm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They lied and lied; and they want to charge you $68.22 per month--NEGATIVE start is warranted

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Updated by user Feb 27, 2024

Company fixed the issue and I have been provided with apology. The supervisor finally told me that she would not charge me the first month after I told her that I am an attorney and I know how to count 3 days.

They tried so hard to tell me that the day I ordered is the first day-Friday at 3:00 pm. Had I not reveal that I am an attorney, they would full regular lay person.

*The staff would not transfer me to talk to the supervisor, u have to be persistent and be patient. Take me forever to talk to the same supervisor I talked to Friday.

Original review Feb 12, 2024
They did not know how to calculate "3" days. They insisted that I had three days, but they did not know how to calculate according to "3" days-72 hours. Not only that, but they want to charge me $ 68.22. When I insisted to talk to a supervisor, Mr. John Cooper told me that there was no one. I told him I could wait. I finally got one and after 30 minutes dealing with them, they agreed to take off. Really? We will see.
View full review
Loss:
$1
Cons:
  • Not clear about 3 days trial

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM AT ALL. Waste of your time and energy. English is hard to understand.

Rich S Ldn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent Credit Card charges

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golookup.com is a scam, do not use them or their sister company fastpeoplesearch.info. They do not provide info as advertised then steal money from you. It's useless to call them, they will lie to you and continue to charge your credit card. Report as fraud to your credit card company immediately if you have given them your credit card info.
View full review
Loss:
$80
Cons:
  • Scam

User's recommendation: This is a scam

jason r Gis

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very Disappointed completely a scam

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Is this a joke I couldn't even locate my own information. Let alone anyone else's what a misleading website done
View full review
Loss:
$1
Pros:
  • Its fake
Cons:
  • No results found even on my own information

Preferred solution: Full refund

User's recommendation: Don't waste time or money

Anonymous

Golookup - Review in Media category

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Rude staff took me 5 people to go through to get someone nice who actually helped but this place is a scam!!!

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations on how you were handled by our representatives. Rest assured that an investigation will be conducted on this issue and a proper disciplinary action will be imposed. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Poor customer service
Anonymous

Golookup - Review in Media category

I called to cancel because it offered no real information outside of the persons name and dob. I have been on the phone for over 30 minutes and never got through

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations on the long wait. We would like to ask for your extended patience as we receive high volume of calls everyday but we always make sure to cater and resolve all our customers concern. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Poor customer service
Anonymous

GoLookUp and Verified Look Up are Fraud

They charge you for 1 product and then you get another charge for the same amount of money for another product you had no idea about and you can not access any information. They said their information is from a third party.

Really this is a big fat scam and they should be charged and pulled from the internet. DO NOT USE IT EVER. They charge you $43.98 then the other charges $43.98. They failed to tell you that.

I stopped payment for both and told them to never try and charge my account again. I had to wait to be able to cancel this till they charged by account.

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Problems with payment
1 comment
Guest

"GO LOOK UP" A FRAUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Up pay the 1.00 fee to look your own name up.

The pages go on and on about other things they are trying to sell.

Later you get a international bill for 1.00 showing up on your email from the bank this was expected.

Then 5 days later, that included weekend so Thursday is 1.00, Monday there was a charge for 43.98. In there terms of agreement probably the second page that you only had 5 days to cancel this account or you would be charged 43.98.

So to look up your own information it is going to cost you $44.98.

Yes this includes a international fee of $.48. BUYER BEWARE!!!!!!!!!!!!!!

Anonymous

Golookup - People Search Review

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Free records? NO!!!--it's a lie.

I went through the long long process required, was told they found LOTS of results, paid the $1 for access, and there was nothing but the person's name and address....WHICH I ALREADY KNEW!!! This happened on every advertised "free" sites I tried. Misleading-to-false advertisements and I want my dollar-for-nothing back!is that how they make their profit?

A dollar at a time from unsuspecting users? Reeks of SCAM!

Golookup Reply:
Hi! We appreciate your review for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription.

Your first email was received a day after your trial ended. Please understand that our intention for you to call us was to make sure that our services were fully utized.

Here are the actions taken when you called our support team.
1. Your subscription was cancelled.
2. No further charges should be imposed.
View full review
Reason of review:
Not as described/ advertised
Elsworth Ckl

Golookup - Public Record Review

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Horrible! I used this service to just get the $1.00 report.

I immediately called the next day after reading the fine print that I had five days to call and cancel or my account would be charged $43.00. I cancelled my membership and they assured me nothing more needed to be done. Well five days later my account was charged $43. I called them back informing them what happened and the lady told me there was no record of me canceling it and refused to refund me my money.

Now I have to file a dispute with my bank... what a hassle!

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Problems with payment
1 comment
Guest

Y'all is a *** fraud !!!!!!!!!

Anonymous

Golookup - Public Record Review

Im trying to contact them to stop this $43 loss at the moment. I was attacked 3 months ago, and they have no criminal record for my attacker.

Really?!

And there are multiple previous convictions they should've found, but no worries! Someone with a similar name was arrested in 1984 who gives a ****

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

Our team is dedicated to work with our customers in the best way possible.

First off, we are sorry to hear about your frustrations with our service. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. Our business practice is well within the bounds of the Federal Trades Commission. Please be informed that Go Look Up leases its search data from public aggregates & does not own any listed data. 100% of the information we display can be found at various public data sources. The data we have is aggregated data for hundreds of millions of records. These are the data that the government and local courts released. What we have is what is available and what can be found anywhere. If it returns no results, there must be a reason it was not released. As mentioned clearly in our Terms of Service, if there's no cancellation of the account within the given 5 day trial then it will renew automatically into a monthly membership and charged $ 43.98. Our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com.

It is important to us that your concern is resolved. Please call our customer support team for our immediate action.
View full review
Reason of review:
Bad quality
Alleen Iuy

Not free like advertised. This company is trying to scam people.

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Updated by user Jan 12, 2017

This so called free site. Has not, or probably will not, respond back to me.

Original review Dec 13, 2016

Golookup, advertises its services as free. After you put in all your info and they produce your report.

They want your credit card information. They want to charge you for the information. I will be reporting them to the BBB. This is false advertising.Then if you do not cancel your subscription, which is advertised as free, they charge you a lot more money.

These guys are an absolute joke After sitting through various down loading they want to charge you. Are you freaking kidding me? What part of advertising for a free check do they not understand.

Thos company ate complete and total scammers. Rambling on because of the minimum 100 words, so i repeated myself lots.

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Cons:
  • False advertising
  • All of it
Reason of review:
Not as described/ advertised
Loss:
$20
Preferred solution:

Don't advertise as free

Anonymous

Golookup - Subscription Review

I signed up for golookup because they "only charge $1.00"..a few days later a $46 charge was taken from my account and then another charge the next month. I had to call and get my money refunded and it was a disaster..this is a SCAM SCAM SCAM.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period by calling our Billing Department or to proceed with the monthly subscription which is stated in our Terms of Service upon your registration. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Problems with payment
Avory Skz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Golookup

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I used this company and it really didn't offer a lot of information at all for the person I looked up. No phone numbers, or emails or anything, which are pretty basic and I've seen others pull at least that information on the person.

I paid the dollar and gave a call right after doing the search, they tried to get me to stay for the remaining 6 days but I just told them to cancel the account. I feel the company is legit, but you'll know within 6 days if I return and give a scathing review, otherwise there is likely no issue.

As a side note the company is a bit shady in this regard as they do not say anything about having a monthly subscription on their page when you pay the dollar and they also claim to be 'free' which obviously, if you are charging people a dollar than you are far from free.

Golookup Reply:
Thank you for raising this issue. It is our priority to provide you with the best resolution to your concern.

GoLookUp.com is the number one background search tool with up-to-date data records readily available for you to read or download. With just a few clicks, our user friendly website will sort the report for you.
The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription which was stated in the Terms of Service.
View full review
Pros:
  • Customer service
Cons:
  • 1 dollar for free service
Reason of review:
I'm really happy or unhappy, I'm more disappointed that they didn't live up to the promise and that they state 'free' but it isn't.
Loss:
$1
Preferred solution:

Let people know that the $1 starts a trial period, if you do it isn't obvious and you need to fix this. Your searches need to be more in depth as well.

Anonymous
map-marker Van Alstyne, Texas

Advertise as free service but is anything but!

I used this website one time in April 2016; despite their advertising a "free" lookup, I had to pay $1 for the report. If that was the end of it, I wouldn't be complaining.

Subsequent to my $1 transaction (by credit card) Lookup has continued to bill my CC a monthly fee of $39.95. I never indicated to them that I wanted to subscribe to their service!

Furthermore, you can't use their web site as a launching site to talk to them about this error. My only recourse was to cancel my CC!

So, I'm very unhappy with this company. Come out of the shadows and conduct business properly!

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Chapmansboro, Tennessee

Golookup Public Record Search Review from Chapmansboro, Tennessee

Says free it's a lie and a waste of time piece of *** people

Golookup Reply:
Thank you for taking the time to give us feedback that our service did not meet your expectations. Golookup Public Record Search is doing its business in good faith and not to deceive subscribers. The initial search on our website is for free, but if our customers want to view detailed information regarding the person being searched, we will require a trial fee of $1 to create your account and give you unlimited access on our website. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Eagleville, Pennsylvania

I'm pissed too!

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I looked up 1 person and the info I got what was I already knew. They charged me a $1.00 and then a few days later charged me $39.95 which caused me also to have an overdraft.

I haven't called yet to try and get my money back but I will. I decided to read the reviews first, which I should have done in the first place. I should have learned from my other experiences. Wasn't it suppose to be a free month with the $1?

It's been about 4 days when they charged me. So I will call and get my money back!!

Golookup Reply:
Hi! We appreciate the review you made for GoLookup.com. Our team is dedicated to work with our customers in the best way possible. First off, we are sorry to hear about your frustrations with our service. Our business practice is well within the bounds of the Federal Trades Commission. The $1 trial is a 5-day trial for you to try our services which, you have the option to cancel within the five days period or to proceed with the monthly subscription. Either way, our customer support team is very much willing to assist you in whatever concerns you may have. If you need further assistance, please call us at 1-877-890-2213 or send us an email at support@golookup.com. Thank you!
View full review
Reason of review:
Not as described/ advertised
Loss:
$40
Preferred solution:

Full refund

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